So once upon a time, there was this company called AT&T. They controlled all the telephones. Local and long distance. Then they were smashed into smaller pieces. Ma Bell turned into Pa Bell. Then they were eaten by SBC, then turned back into AT&T. I came into political sentience about the time of the AT&T breakup, and that probably tainted my impression of AT&T very negatively.
Once SBC and AT&T became one, I left. TomatoVine came around, and I jumped on the VOIP bus. They mysteriously vanished. We switched to another company which hails from Canada, and the voicemail worked once. The first time I went into voicemail, I changed the PIN from the default, and I was never able to get back into my voicemail. The conversations went something like this:
4/10, me: Hey. I can’t access my Voicemail.
4/10, them: To access your voicemail via telephone you have to dial *123 on the phone that is connected to your adapter and enter in your PIN when prompted to do so.
4/29, me: Sounds like an automated response. Fix it.
4/29, them: Let’s get a ticket so we can get your PIN. Use the web interface for now.
5/1, them: here’s your PIN.
6/1, me: It’s been a month, is it fixed?
6/1, them: Is what fixed?
6/1, me: Is my voice mail fixed? Remember the ticket where I said fix it?
6/1, them: We’ve just ran a bunch of other tests to see what the problem is and it’s a problem on your end.
Now that’s not the way to answer a service call. How about, “We have run some tests, but need more information from you regarding the setup of your adapter.” And their whole support is send out a couple of emails, then try to call during the day when most normal people are working. Suppose you send in a service call that says that you can’t receive incoming calls. They’ll send out an email that says, “We ran some tests, but our tech needs to call you. When is a good time for us to call?” Dummies! No incoming calls!
So now I signed up for ViaTalk. One neat thing about ViaTalk is that the CEO’s email address is published. Any problems, and Brendan is getting an email box full.
Popularity: 10% [?]
This post was tagged with bell, pie hole, voip.
